Privacy Policy

01Information We Collect

The only personal information we collect through this website is the information you choose to provide by completing our contact form. This includes:

• Your name
• Your phone number
• Your email address
• The service you are interested in
• The location of the service or project
• Project specifics or details you choose to include

These fields are completed solely by you. We do not require you to create an account, and we do not collect personal information from you in any other way through this site.

02How We Use Your Information

We use the information you submit through the contact form for one core purpose: to get in touch with you directly about your enquiry. This includes responding to your message, discussing your project, and providing a quote or further information where relevant.

We may occasionally contact you about your enquiry or related services we offer. We do not sell or rent your personal information, and we do not disclose it to third parties for their own marketing purposes.

03Analytics & Cookies

This website uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use the site so we can improve it. Google Analytics uses cookies and similar technologies to collect standard usage information such as the pages you visit, the date and time of your visit, your device and browser type, your approximate location, and your IP address.

This information is used in aggregate to analyse site performance and is not used to personally identify you. Google may process some of this data on servers located outside Australia.

A cookie is a small text file stored on your device by your browser. We use essential cookies needed for the site to function, and the analytics cookies described above. You can control or disable cookies through your browser settings, and you can opt out of Google Analytics specifically by installing the Google Analytics opt-out browser add-on. Disabling cookies will not prevent you from using the site, though some functionality may be affected.

04Disclosure of Your Information

We do not share, sell or trade your personal information with third parties. Your enquiry details are used only by Kogalo to respond to and manage your request.

We may disclose information where required by law, or to trusted service providers who help us operate this website or our business, and only to the extent necessary for them to perform those services and on the condition that they protect your information.

05How We Store & Protect Information

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. While no method of transmission or storage is completely secure, we work to safeguard your information using appropriate technical and organisational measures.

We keep the information you submit for as long as necessary to respond to your enquiry and to maintain our business records, after which it is securely deleted or de-identified.

06Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, or to delete it. To make a request, contact us using the details below and we will respond within a reasonable time.

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

07Children's Privacy

This website is intended for a general audience and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will take steps to delete it.

08Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date shown at the top of this page. We encourage you to review this page periodically.